Terms & Conditions

Please read our terms and conditions below they describe some of your rights, obligations and limitations of our service offering. Our aim is always to have happy customers, if you have any issues with our products please contact us at support@fionn.com.au and we’ll do our best to resolve them in a fair and timely manner.

Product Purchase

  1. All payments are processed securely through PayPal or Stripe. Fionn Pty Ltd does not directly process payments through this website but can direct you to the appropriate provider if you have issues.
  2. Subscriptions are managed by our payment providers Paypal and Stripe and may be cancelled through them directly. In the event that you have any problems cancelling your subscription please contact us and we’ll endeavour to help.

Subscription Cancellation Policy

  1. You may cancel your subscription at any time and we will not renew any cancelled subscriptions.
  2. We do not offer pro-rata refunds but you will continue to have access to our service for the period originally purchased.

Refund Policy

  1. If you have paid for our service and are unable to access it please it contact us via support@fionn.com.au and we will do our best to resolve your problem.
  2. You have 72 hours to inspect your purchase and to determine if it meets your expectations, if you are not satisfied Fionn Pty Ltd will issue a full refund.
  3. When you make a qualifying refund request we’ll endeavour to process it within 3-5 business days. Refunds are applied to the original payment method.

Support Policy

  1. If you have any issues accessing our service please contact us via support@fionn.com.au and we’ll endeavour to resolve your issue.
  2. Fionn Pty Ltd will endeavour to ensure that our services are available for the duration of your subscription however there are number of factors beyond our control including third party data and IT services. Any interruptions to our services are not grounds for refunds.

Data Accuracy

  1. Fionn Weather relies on third party data sources and we do not quality check these for timeliness or accuracy. Weather data is provided on a best effort basis.
  2. Fionn Weather should not be relied on in cases where there are risks of injury or threats to life or property and we do not accept liability for any damages arising from its use in these circumstances.